Privacy Policy

Effective Date: November 8, 2025
Last Updated: November 8, 2025

Welcome to CraftSOP.
This Privacy Policy explains how we collect, use, protect, and share your information when you visit or use our website (www.craftsop.com) and related services (collectively, the “Service”).

By using CraftSOP, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide you with the best experience and improve our services.

1.1 Personal Information

When you sign up or interact with CraftSOP, we may collect:

• Full name

• Email address

• Password (encrypted and never stored in plain text)

• Country or location

• Payment details (handled securely by third-party processors, not stored by CraftSOP)

1.2 Content Information

When you use our SOP generator or review tools, we may collect:

• Academic details, goals, and personal statements you input

• Uploaded files or text content for review

• Editor comments or feedback provided through our system

1.3 Technical Information

We automatically collect data about your device and usage, including:

• IP address

• Browser type and version

• Device type (mobile, tablet, or desktop)

• Pages visited and session duration

• Cookies and similar technologies

1.4 Communication Information

If you contact us via email or chat, we may store:

• The content of your messages

• Support requests and feedback history

2. How We Use Your Information

We use your data only to operate and improve our services. Specifically, we may use it to:

1. Create and manage your account

2. Generate and personalize SOP or LOR drafts

3. Process payments and manage billing

4. Send important updates about your account or service changes

5. Provide customer support and technical assistance

6. Improve platform performance and user experience

7. Detect and prevent fraud or abuse

8. Comply with legal obligations and regulations

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

3. How We Protect Your Information

CraftSOP uses modern security measures to safeguard your personal data:

• Encryption: All sensitive information is transmitted via SSL/TLS encryption.

• Secure servers: Data is stored on secure servers with restricted access.

• Password protection: User passwords are encrypted using strong hashing algorithms.

• Access control: Only authorized personnel can access personal data for legitimate business needs.

Despite these measures, no online platform can guarantee 100% security. You use the Service at your own risk.

4. Cookies & Tracking Technologies

CraftSOP uses cookies and similar technologies to improve site functionality and analyze performance.

4.1 Types of Cookies

• Essential cookies: Required for login and account functionality.

• Analytics cookies: Help us understand how users interact with our site.

• Preference cookies: Remember your settings and preferences.

4.2 Managing Cookies

You can manage or disable cookies through your browser settings. However, some site features may not function properly if cookies are disabled.

5. Sharing of Information

We may share your information with trusted third parties only in the following cases:

1. Payment processors (e.g., Razorpay, Stripe, PayPal) — to complete transactions securely.

2. Cloud hosting providers — to store and deliver content reliably.

3. Email and support systems — to communicate with users.

4. Editorial staff or subcontractors — only when necessary for SOP review services, under strict confidentiality agreements.

5. Legal authorities — when required by law, regulation, or court order.

We ensure all third-party partners follow data protection and security best practices.

6. Data Retention

• Account information and SOP drafts are stored as long as your account remains active.

• You may delete your account anytime, which permanently removes your personal data and SOP drafts (subject to legal retention requirements).

• We may retain anonymized or aggregated data for analytics and service improvement.

7. Your Rights

Depending on your region (e.g., under GDPR or CCPA), you have the right to:

1. Access your data – request a copy of personal information we hold.

2. Correct inaccuracies in your information.

3. Delete your data and account.

4. Withdraw consent for processing at any time.

5. Object or restrict processing of your data in certain cases.

To exercise these rights, email us at support@craftsop.com with “Data Request” in the subject line.
We’ll verify your identity before fulfilling any request.

8. Children’s Privacy

CraftSOP is intended for users aged 16 or older.
We do not knowingly collect data from children under 16.
If you believe a child has provided personal data, please contact us immediately to remove it.

9. International Data Transfers

Your data may be processed or stored in countries other than your own.
By using our services, you consent to the transfer of your information to such locations, subject to appropriate safeguards.

10. Links to Other Websites

Our website may contain links to third-party websites or tools.
We are not responsible for their privacy practices or content. Please review their policies before sharing any information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
When we make material updates, we’ll post the new policy with a revised “Effective Date.”
Continued use of the service after updates means you accept the revised version.

12. Contact Us

For any privacy concerns, data requests, or questions about this policy, contact:

CraftSOP Support Team
📧 support@craftsop.com
🌐 www.craftsop.com

We aim to respond to all privacy-related inquiries within 7 business days.